At JV Guest Lodge, we value the privacy of our guests and are committed to protecting the personal information you share with us. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our lodge or use our digital services (website, social media).

1. Information We Collect

   We may collect the following types of personal information from our guests for bookings purposes as required by laws:

   • Personal Details: Name, contact information (email address, phone number), address, date of birth, nationality, and identification details (e.g., passport number).
   • Booking Information: Details of your reservation, such as arrival and departure dates, room preferences, special requests, and payment information.
   • Payment Information: Credit or debit card details and billing address to process payments for your stay.
   • Communication Records: Any correspondence or inquiries made with our lodge, either via email, phone, or in person.
   • Website Usage Data: Information collected through cookies and similar tracking technologies when you visit our website (e.g., IP address, browser type, and browsing behavior).
   
   

2. How We Use Your Information

   We use your personal information for the following purposes:

   • To Manage Reservations and Bookings: To confirm your reservation, manage your stay, and provide related customer service.
   • To Process Payments: To securely process payments and refunds for your stay.
   • To Communicate with You: To send booking confirmations, respond to inquiries, and provide information about your stay.
   • For Marketing Purposes: To send promotional offers, newsletters, and updates about our lodge, if you have opted to receive such communications.
   • To Improve Our Services: To understand guest preferences, analyze trends, and enhance the guest experience.
   • To Comply with Legal Obligations: To meet any legal and regulatory requirements, such as record-keeping and accounting.
   
   

3. Sharing Your Information

   We may share your personal information with third parties in the following situations:

   • Service Providers: We may share information with third-party service providers who assist us with payment processing, reservations management, marketing, and IT support.
   • Legal Compliance: We may disclose personal information to comply with applicable laws, regulations, or legal requests.
   
   

4. Data Security

   We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security protocols and restrict access to personal information to authorized personnel only.

   
   

5. Data Retention

   We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. When personal information is no longer needed, we will securely delete or anonymize it.

   
   

6. Your Rights

   Depending on your location, you may have certain rights regarding your personal information, including:

   • Access: The right to request access to the personal information we hold about you.
   • Correction: The right to request corrections to your personal information if it is inaccurate or incomplete.
   • Deletion: The right to request the deletion of your personal information, subject to certain conditions.
   • Objection: The right to object to the processing of your personal information for direct marketing or other purposes.
   • Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
   • To Comply with Legal Obligations: To meet any legal and regulatory requirements, such as record-keeping and accounting.

   To exercise these rights, please contact us using the contact information provided below.

   
   

7. Cookies and Tracking Technologies

   Our website uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

   
   

8. Third-Party Websites

   Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

   
   

9. Changes to This Privacy Policy

   We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

   
   

10. Contact Us

    If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:

    JV Guest Lodge

    832 Aerodrom, Victoria Falls, Zimbabwe

    Email: info@joyful-vista.com

    Tel: +263 78 928 5141